Developed by: Gorgias Inc.
Support Email: support@gorgias.com
About Gorgias
Gorgias is a customer support helpdesk specially designed for Shopify stores.
Gorgias combines all your support channels into one inbox. Every interaction is attached to relevant customer data pulled straight from Shopify. Plus, it integrates with 100+ apps. No matter your store size, Gorgias can instantly handle all your support tickets with smart automation and AI, making your support team and customers happy.
What an amazing app! It's hard to find an app that does this much in such a seamless way. The pricing is very competitive and it's a great value for the money.
Gorgias and Growave
Gorgias is a powerful app that helps create a very efficient and positive customer experience. It is important to always be connected to your customers through as many channels as possible, whether it is Social Media, email or a Live chat on your site. Gorgias is great for keeping all of those channels together in one customer support platform.
One of the ways people reach out to the brand is by reviews and questions. And that is when Growave and Gorgias integration comes in handy. Every time a person leaves a negative review or asks a question via the Growave app, you will get a notification on the Gorgias platform so that you can get back to the customer and provide the best service possible
Use cases
- Data from the Loyalty&Rewards Program
Growave also sends information from the Rewards program, such as -the number of referrals a person has made -the number of points a person currently has -the Rewards program status -VIP tier title Gorgias gets that information along with the new reviews and questions of a person so that it can be used to improve the customer experience
- Review feature
If a person leaves a 1-star review on a website or a product review on a website using the Growave app, it will be a ticket created on the Gorgias platform automatically. That will help time and make sure that every customer's doubts are dispelled
- Question and Answers feature
If there is a question a person has about your service or product, it is best to give a full and quick response. Every question asked by Growave will trigger a new ticket on Gorgias and a question will not be left unanswered.